Our goal is for you to be 100% satisfied with your purchase from BANLOY. If for any reason you are not satisfied, we would be happy to do an exchange or return for you.


If you purchased an item(s) from and want to exchange it for a different color, size or style, you can do so by returning the item(s)—within 30 days of receiving the shipment—to the address below with a copy of your original receipt and a explanation of the items you would like.

Please contact our customer service prior to returning the item to check availability. Item(s) being sent back for exchange must be in new, unused condition with original tags still attached. We will ship the new items to the original address but customer is responsible for shipping cost. All exchanges are dependent on current stock. Please check availability on or by emailing


Item(s) purchased from must be returned in new, unused condition with original tags still attached in order to receive a refund, within 30 days of receiving the shipment.

To return an item(s) for a refund, just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges.

All returns and exchanges should be shipped via insured traceable mail in a secure package (we are not responsible for lost packages) to the following address: 701 W 1st St. #D102, Santa Ana Ca 92701